SLA-based Production Support Services
Aided by a high-quality infrastructure, we offer a structured and stable production support which includes Help Desk management process. This enable us to effectively capture, report, track and resolve the Issues spotted. This process supports a distributed environment wherein work responsibilities can be effectively divided between various groups depending on the request and/or problem levels. Each of these activities can be governed by standard service level agreements (SLAs).
Accurately calculates the SLA based on the specified operational hours and the various customer support plans. Enables to invariably set the resolution time for all the incoming requests. Escalates the cases or trouble tickets overriding the SLA to any of the four different organizational levels. Promptly notifies you to renew the contract on time with customer and much more.
Web Empire offers well-defined production support and help desk management processes which allows for effective capturing, reporting, tracking, and resolution of issues. Our technical team brings you production support experience across on-site, mobile, web, and cloud-based platforms for multiple industries including finance, gaming, golf, healthcare, hospitality, travel, and retail. We perform work for hire services which extends to any and all projects. Our excellent global development and support team gives you the best execution of production support services with delivery excellence, robust consulting capabilities, and state-of-the-art tools and frameworks.